Frequently Asked Questions
1. How will these differ from historical Autodesk offerings?
The new SBS products are functionally quite similar and are based on the existing Autodesk products.
The SBS branded product, Automated Utility Design™, is being re-architected by SBS to conform to an AutoCAD® Map3D plug-in architecture. This was necessary to make AUD available as a separate software module, working with Map3D. The new plug-in architecture has an added benefit of allowing a given release of the new SBS AUD product to run against different, future releases of Map3D. We believe this will assist our clients in making their upgrades less complex.
The Substation Design Suite of products are the same with the exception of minor changes to branding, marks and splash screens.”
2. When will the new SBS offerings be available?
Automated Utility Design will be generally available February 1, 2016.
The Substation Design Suite software is available immediately after October 3, 2016.
3. How will the new SBS products be licensed?
SBS offers both perpetual and subscription-based licensing options.
4. How much will the new SBS products cost?
Please contact SBS for a price quotation. SBS can be reached via phone: +1 (303) 847-4200, US toll-free at 1 (877) 777-4456 or via email, firstname.lastname@example.org.
5. What support offerings will be available for the new SBS products?
SBS provides standard software support services. An extended SBS support option that covers both configuration and software defects is also available as well as custom support plans.
6. What languages will the SBS Products be available in?
SBS will be supporting English only at this time.
7. Where will the SBS software be available to purchase?
Services offerings can be purchased directly from SBS. Government organizations can purchase SBS products from DLT Solutions.
8. Will Metric be supported in the new SBS software?
Yes, Metric will be supported in the new SBS software.
9. Will Education software be available for the SBS products?
No current plans are in place to establish education licenses. SBS will consider this as a requirement upon request.
10. Will trial & evaluation software be available for the SBS products?
Yes, SBS has a trial license program to support software evaluations.
11. Will Autodesk resellers be authorized to sell the SBS products?
SBS has a network of resellers for their current solutions, including Autodesk reseller, DLT Solutions. SBS is in the process of expanding our reseller relationships to include these products.
12. Will SBS be authorized to resell any Autodesk products?
There are no plans in place for SBS to resell other Autodesk products at this time.
13. How can I get training on the new SBS products?
Training on the new SBS products can be provided onsite at client locations or at the SBS facilities in Lakewood, CO. For more information, please contact SBS via email, email@example.com.
14. How can I contact SBS?
For SBS Automated Utility Design (formerly (AUD) Autodesk AutoCAD Utility Design) Support:
If you have support questions or issues with the products, please send an email to AUDsupport@spatialbiz.com or call SBS via phone at: +1 (303) 847-4200 or US toll-free at +1 (877) 777-4456. When calling please select Option 2 (IT Services).
SBS Substation Design Suite (formerly Autodesk Substation Design) Support:
If you have support questions or issues with the products, please send an email to SDSsupport@spatialbiz.com or call SBS via phone at: +1 (303) 847-4200 or US toll-free at +1 (877) 777-4456. When calling please select Option 2 (IT Services). You can also visit the Substation Design Suite support page at www.substationdesignsuite.com for more information.
SBS General Information:
You can learn more about the SBS alliance with Autodesk by going to www.spatialbiz.com. For general questions, please email firstname.lastname@example.org.